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 TriStar Customer service is A++ 
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Location: RENTON
Joined: Fri Mar 25, 2011
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Real Name: John
So a Little over a Year ago i bought a NIB TriStar Upland Hunter O/U for my Son to see if he liked Shooting Trap. The Upland Hunter is an inexpensive Field gun, but i wasn't going "all in" unless he liked Trap.
Fast forward, he liked Trap and the Gun saw 2500 rounds in that period of time. The problems started with the Barrel Locking lever going past the neutral position, which on an O/U means serious wear. This is a Field gun though, it wasn't meant to be pounded like a purpose build Trap Gun and i wasn't particularly shocked by that.
The last time we went two weeks ago it "locked up" on him and wouldn't break open. He didn't tell me the 1st time, but when it happened a second time i noticed.
I immediately took the gun out of service in the middle of a round and thought that was the end of the Upland Hunter. I did manage to get it unlocked, then closed the action again and took it home.
Couple days go by and i started fiddling with it. I had to use a block of Wood to beat it open and then took the action apart just to see what failed.
I could see the Lever as well as the Plunger tube had serious wear and called Tristar to see about parts. They asked me what the Serial number was and they told me it was still under Warranty after being imported in 2016.
The told me to send it in and they would cover parts but i may have to pay an hour or so of Labor. So i bagged up the parts, wrapped the Barrel and stock, threw it in a Palmetto Box and sent it in on June 5th.
I was surprised to get an e-mail notification from Fed Ex on the 12th i had a Package coming....from TriStar.
Shotgun arrived yesterday good as new! Action tight, Locking lever smooth and back to the plus side of Neutral. I never got a call or a bill and there was no Paperwork in the brand new TriStar box they sent it back in.
So a big :thumbsup2: for TriStar! It only cost me the Shipping back to them and saved me a butt load of Money not having to buy my Son a new Shotgun.
Thanks TriStar!! :wagwoot:

EDIT: Found the Paperwork they sent, missed it at first. They replaced the Locking Block and the Top lever and test fired it. GTG.

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Last edited by usrifle on Sat Jun 15, 2019 8:05 pm, edited 1 time in total.



Sat Jun 15, 2019 9:41 am
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Location: Hawks Prairie
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:thumbsup2:

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Sat Jun 15, 2019 9:52 am
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Real Name: Steve
Awesome. Great to hear!

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Sat Jun 15, 2019 4:08 pm
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