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 Vortex +1 
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Location: Maple Valley, WA
Joined: Thu Mar 17, 2011
Posts: 7421
Real Name: Young
I bought a package used Glock 19 MOS with suppressor height sights and a Vortex Venom Mini Red Dot and some holsters as a package buy. Good deal.

Went to sight in the Vortex and it was way off. Couldn’t adjust the sights at all. The adjustments were stripped - lateral and horizontals were gone.

So instead of trying to contact the seller I went to Vortex directly with the situation. Not only did they fix it.

They sent me a Brand New one!

I was very upfront that it was used and one of the previous owners had placed the wrong screws to mount the sight which forced the adapter to cant up from the rear causing a tilt. So there was no way anyone could sight this thing in and causing one to over adjust and strip the adjustments.

The price for the package was decent but now I have a totally new Venom and the original price was good just for the Glock 19 let alone all the other stuff.

But I have to say the folks at Vortex really stand by beyond their warranty!

Plus they even sent me a pair of correct screws for my Glock MOS!!


Sun Feb 24, 2019 4:30 pm
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Location: Renton, WA
Joined: Sun Mar 13, 2011
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Real Name: Steve
I love hearing stories like this. :thumbsup2:

And yeah, this is what keeps people coming back to companies like Vortex.

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Sun Feb 24, 2019 4:43 pm
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Location: Edmonds
Joined: Thu Jul 31, 2014
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Real Name: Curtis
Yep, Vortex customer service is great. I had a StrikeFire II with a dot that was starting to get that sunburst look - not crisp at all. They replaced it without hesitation, and I received the new one quickly. I will continue to support them.


Mon Feb 25, 2019 8:47 am
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Location: Everett
Joined: Mon Apr 22, 2013
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Real Name: Ron
:handload:


Mon Feb 25, 2019 10:55 am
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Location: Snohomish, WA
Joined: Thu Jan 26, 2012
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Real Name: Bo
One reason why buying used Vortex products isn't a big deal.

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Mon Feb 25, 2019 11:21 am
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Location: Maple Valley, WA
Joined: Thu Mar 17, 2011
Posts: 7421
Real Name: Young
I forgot to post this from their service email.

“VIP Warranty: Optics are meant to be used outside - often times in the harshest environments imaginable. Couple that fact with "life" happening, and there's a lot that can impact your prized optical instruments. One thing is certain - from cliff drops to camp destroying brown bears and house fires to hurricanes - The Lifetime - Unconditional - Transferable -No-Fault Vortex VIP Warranty has you covered.”


Mon Feb 25, 2019 4:23 pm
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Location: Tacoma, Washington
Joined: Fri Nov 21, 2014
Posts: 5507
I don't even bother to look at other optics brands aside from Vortex except when I want to be a heavy breather and look at Aimpoint.

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Mon Feb 25, 2019 4:58 pm
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